Explore the Latest from Halo

Stay up-to-date with product updates, success stories, company news, and upcoming events - all in one place.

As AO marked 25 years in business, it needed to replace its outdated ITSM system with something scalable and self-managed. Since moving to Halo, over 30 teams across AO now use a single platform to handle service requests, automate workflows, and gain real-time insights -without relying on developers or external support.

Case Studies

As AO marked 25 years in business, it needed to replace its outdated ITSM system with something scalable and self-managed. Since moving to Halo, over 30 teams across AO now use a single platform to handle service requests, automate workflows, and gain real-time insights -without relying on developers or external support.
"We needed something faster, more flexible, and truly ours. With Halo, we got just that - and more."
As inlumi grew, they needed an ITSM solution that could keep pace. Frustrated by rising costs, complex customisation, and declining support with ServiceNow, they made the switch to HaloITSM.
With streamlined workflows, better utilisation of resources, and a remarkable improvement in customer satisfaction, TSG have achieved an impressive NPS score of +87.
Discover how Chalkline, an MSP based in North London, leveraged advanced automation with HaloPSA to transform their operations.
Camden’s IT team supports 64 schools, where every minute matters. With HaloITSM, they replaced manual processes with a simple self-service portal, automated workflows, and full visibility across sites - cutting P3 resolution times by 39% and helping teachers stay focused on what matters most.
Granite School District replaced manual processes and siloed systems with Halo, cutting resolution times from days to minutes and streamlining support for over 70,000 users.
Eastlight Community Homes transformed its IT operations with Halo, then expanded across seven departments—improving visibility, efficiency, and collaboration through one central platform. What began as a tech upgrade became a company-wide shift in how work gets done.
Aquila needed a secure, compliant ITSM solution that could flex to their needs. With Halo, they gained a UK-hosted platform, seamless integrations, and responsive support—freeing their team to focus on safe, efficient airspace operations.
Battling inefficiency across a shift-based IT team, Bellevue Gold turned to HaloITSM to streamline ticketing, automate onboarding, and eliminate manual work. The result? Faster service, better visibility, and 17 hours saved every month.
With a relentless focus on user experience, Sackers needed an IT system that didn’t get in the way. Since switching to HaloITSM, they’ve improved visibility, collaboration, and response times—without compromising on their high-touch approach.
MH Bland streamlined IT operations with Halo, improving efficiency, asset management, and support, achieving a 93% "Excellent" user satisfaction rating.
Eduthing switched to Halo to scale IT support for 250+ schools. With 97% first-level fixes, 60% of tickets handled via the portal, and 70% less phone-based support, efficiency soared.
By implementing HaloITSM, D-Orbit overcame operational inefficiencies and streamlined their IT service management, achieving seamless integrations, improved asset tracking, and enhanced performance visibility—all while positioning themselves for future growth in the evolving space economy.
Tierney’s support team has been transformed with HaloPSA, saving approximately 5 minutes per ticket through an intuitive UI, AI-driven automation, and streamlined workflows.
Discover all the key new features that have been released in Q1 of 2025.

Product Updates

Discover all the key new features that have been released in Q1 of 2025.
Discover all the key new features that have been released in HaloCRM in Q1 of 2025.
Discover all the key new features that have been released in Q1 of 2025.
Discover all the key new features that have been released in Q4 of 2024.
Discover all the key new features that have been released in Q4 of 2024.
Discover all the key new features that have been released in Q4 of 2024.
Discover all the key new features that have been released in Q3 of 2024.
Discover all the key new features that have been released in Q3 of 2024.
Halo integrates the Raynet One Technology Catalog – for even better data, smarter processes, and maximum value for IT teams worldwide.

News

Halo integrates the Raynet One Technology Catalog – for even better data, smarter processes, and maximum value for IT teams worldwide.
Mozaic, a leading digital transformation consultancy, has announced a new strategic partnership with Halo, one of the fastest-growing next-generation Enterprise Workflow Platforms.
As part of HALO’s continued mission to deliver cutting-edge service management solutions and expand our global enterprise presence, we are proud to formally announce a strategic partnership with Virima Inc, a leader in IT Asset Management (ITAM) and IT Discovery solutions.
As part of the ongoing plan to accelerate the HALO platform’s global presence in the enterprise space, HALO is pleased to announce the appointment of Adam Godfrey as EVP of Field Operations. This marks another significant step in our vision to become a true market leader, with a goal of achieving $1 billion in revenue by 2028.
We’ve launched Halo University, a new self-paced learning platform designed to help partners and the wider Halo community get to grips with the platform faster - and stay ahead as they grow.
Halo today announced a new integration with AT&T, a leading connectivity provider, and Datagate, a leader in telecom billing solutions, within the HaloPSA platform.
Learn more about the cutting-edge integration between AWS services and HaloITSM that enhances efficiency, boosts safety, and ensures seamless cloud operations across Swissport’s global infrastructure.
HaloPSA welcomed partners and customers to McLaren Technology Centre for its first conference, ORBIT24.
HaloPSA's inaugural yearly conference hosted at the McLaren Technology Centre.

Events

HaloPSA's inaugural yearly conference hosted at the McLaren Technology Centre.