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Service Desk

Email & Social Ticketing

Knowledge Base

Automations

Collision Detection

SLA Management

Round-robin Routing

Full Portal Rebrand

CRM

Deal pipeline

Quotes

Sales Orders

Purchase Orders

Sales analytics

Required fields

Email Scheduling

Billing

Automated time tracking

Charge Rates

Billing Plan Combinations

Surcharges and Mulitpliers

Incremental time

Dynamic service plan billing

Third party accounts integration

Assets and Stock

Asset Management

Stock/Inventory Management

Custom Fields

Issue stock to jobs to bill customers

Start remote session from customer assets

Automated asset discovery available

Reporting

200+ out of the box reports

Graph engine

Create custom reports

Automated report delivery

Configurable TV/Browser Dashboards

Further free 1000+ reports available via reports library

Support

Unlimited phone, chat and email support

Unlimited custom report requests

Onboarding and consultancy packages available

24/7 support hours