MSPbots’ HaloPSA integration allows MSPs to improve efficiency, reduce costs, and increase customer satisfaction by providing faster, more accurate, and proactive service.
125,000+ people, from 75+ countries, trust HaloPSA to deliver their PSA software:
MSPbots is a data-driven process automation solution designed for Managed Service Providers. It streamlines and automates common MSP tasks, such as monitoring, reporting, and ticketing, using advanced data analysis and machine learning.
MSPbots’ integration with HaloPSA provides MSPs with a comprehensive solution for IT service management and process automation. The integration includes 5 pre-built dashboards, over 100 pre-built widgets, 30+ published datasets, and two bots designed to simplify and automate those common and repetitive MSP tasks.
Here are some the ways your business can benefit from the integration:
Halo Active Tickets Summary
- This dashboard shows the count of active tickets (non-child and non-internal) per team, per status, and per date occured. Additionally, it gives full visibility of ageing tickets with respect to creation date and last action date.
Halo Tickets Report
- Dashboard contains widgets to monitor tickets across all teams
Halo Service Ticket Dashboard
- A report containing several widgets showing the count of open, closed, or resolved tickets. This also displays the averages of time to respond, or to resolution.
Halo Dispatch Dashboard
- A dashboard showing different card numbers for per priority of tickets and column charts for the count of tickets, as well as the average specific time used to work on those tickets. Tickets data is across all boards which could be filtered out via the board name slicer.
Halo Tech Dashboard
- A dashboard displaying widgets on ticket details and action details.
Halo Bot Templates
Halo Unassigned Tickets Alert Template
- This bot sends the service dispatcher an hourly alert for the count of unassigned tickets that needs immediate allocation.
Halo ‘Too Many In Progress’ Alert Template
- This bot alerts technicians when they have more than 2 tickets in the In Progress status.
To find out about our other integrations available, visit our integration page.
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