ITIL ALIGNED PSA SOFTWARE
ITIL Service Catalogue
ITIL Service Catalogue Management aims to ensure that a service catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. This process provides vital information for all other ITIL service management processes: service details, current status and the services’ inter-dependencies.
100,000+ people, from 40+ countries, trust HaloPSA to deliver their PSA software:
Halo is what the future looks like.
The main drawcard for us was that Halo looks fresh. While a lot of other PSA’s on the market are old & clunky looking. Support has been excellent and extremely responsive, something that can’t be said for other competitors on the market.
Service Catalogue Ready PSA Software – out of the box.
Present your service offering in an easy new way to transform your service delivery.
HaloPSA boasts a comprehensive service catalogue to facilitate both the creation of Service Requests by end-users, and the efficient handling of all Service Requests through automation. These are fully configurable, though the system comes pre-configured with sensible suggestions of common Service Requests your end-users may wish to request. Out-of-the-box, this includes services for hardware, software and peripherals requests and an associated process for fulfilment of these:
• Services can be created and customised using drag and drop forms, allowing for the HaloPSA out-of-the-box catalogue to be made bespoke to your teams requirements. Automated approval processes can also be configured against any service, and each service can be pre-configured to go to a specific team or queue, and even a specific agent.
• The HaloPSA service catalogue also facilitates the restriction of services to different end-users, or groups of end-users. This can be efficiently achieved with our service level access functionality, allowing you to assign end-users and services levels of access with a number-based system. This ensures end-users can only see services of their level or up and are therefore relevant to them and facilitates a simple end-user request submission process. There is no limit on the number of services in your catalogue or on the service categories to organise these efficiently.
• Services can also be monitored using the HaloPSA Event Management module. This allows for the tracking of the availability of a service using monitoring tools, such as SCOM, and is facilitated by the ingestion of monitoring emails. These are processed by HaloPSA to automatically update the service status of the relevant service and track its history too. New requests can be raised when a service fails, allowing your team to track the actions taken to restore the service to operational status.
Easily manage incidents and meet SLAs through HaloPSA’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.
HaloPSA allows powerful management of any issue, escalate and manage ongoing problems, investigate root causes of issues, and achieve in-depth resolution to standards far higher than the industry norm.
Track, plan, and execute organisational changes of any scale with HaloPSA’s outstanding change control capability. Ensure deadlines are met and practices remain standardised throughout your entire company.
Knowledge management is the process of capturing, developing, sharing, and effectively using organisational knowledge. It refers to a multi-disciplined approach to achieving organisational objectives by making the best use of knowledge.
Request fulfilment is the process responsible for managing the life cycle of all service requests from the users. It is the process for dealing with service requests, many of them are actually smaller, or low risk.
ITIL Service Catalogue Management aims to ensure that a service catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally.
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