Service Desk

Create the best customer experiences.

The best helpdesk ticketing system designed for MSPs. Designed to be an easy, simple experience your customers will love.

Powering 5,000+ customers across 75+ countries, from startups to Fortune 500 enterprises

Give agents the right context.

HaloPSA automatically brings customer-related information together as soon as the customer gets in contact – such as service level, PAYG and assets covered by the contract.

Switching to HaloPSA?

Retain service continuity even when switching. Seamlessly import everything from Tickets, Projects, Contracts, Customers, Assets, Products, Knowledge articles and more.

Frequently Asked Questions

What is work management?

is the way an organization creates and applies workflow structure to efficiently manage business processes and their information, including resources, tasks, projects, teams, and more. It allows for cross-level alignment when it comes to strategy, goals, objectives, and projects.

What is work management?

Integrate HaloPSA with your favourite apps.

Connect HaloPSA with the tools you already use.
Have all your team's work in one place.

There's more to discover.

Easy setup and everything included as standard. Learn more about HaloPSA.

Replaces

ServiceNow

ConnectWise

Autotask

Billing

Automate and simplify the billing process.

Replaces

WiseSync

ConnectBooster

Reporting

Create important insights to measure business success.

Replaces

Brightgauge

Power BI

Autotask

Platform

Latest News

Introducing Halo University – our new learning platform for partners and the wider community

Halo Announces Integration of AT&T and Datagate into PSA Platform

Swissport’s Centralised AWS Alarm Management with HaloITSM Integration

Software

HaloITSM

The unified Service Management solution, redefined for Enterprises demanding best-in-class results.

HaloPSA

Intuitive, all-inclusive PSA solution, built to transform and modernise the delivery of managed IT services.

HaloCRM

Unify customer-facing teams to boost leads, conversions and customer service with the all-in-one CRM.

Solutions

By Use

By Sector

Customers

Company

Partner

PSA Features

Overview

Explore all HaloPSA features.

Service Desk

Ticketing designed for MSPs.

Sales & CRM

Enhance your pipeline visibility.

Self-Service Portal

Help customers help themselves.

Reporting & Analytics

Make better, data-driven decisions.

Contract Management

Track and automate agreements.

Billing & Invoices

Simplify the billing process.

Stock Management

Centralise and track stock levels.

Project Management

Oversee any project from start to end.

Time Tracking

Always bill accurate time.

What's new at Halo

Introducing Halo University – our new learning platform for partners and the wider community

Halo Announces Integration of AT&T and Datagate into PSA Platform

Swissport’s Centralised AWS Alarm Management with HaloITSM Integration

Solutions by Industry

Solutions by Use

Resources

Compare PSA Software

Featured Guides

Introduction to HaloPSA

Get started with HaloPSA.

Leveraging AI in Halo

Harness the full potential of AI within HaloPSA.

In-App Dashboards

Create and customise in-app dashboards.

Chat Bot and Chat Profiles

Configure chat profiles to automate the HaloPSA chatbot.

PSA Features

PSA Solutions

Resources

The unified Service Management solution, redefined for Enterprises demanding best-in-class results.

Intuitive, all-inclusive PSA solution, built to transform and modernise the delivery of managed IT services.

Unify customer-facing teams to boost leads, conversions and customer service with the all-in-one CRM.

By Use

By Sector