HaloPSA

nGeneration centralises and improves service levels with HaloPSA

Increased revenue as a direct result of tracking billable items and time

Saved time by linking assets and contracts to tickets

Confidence in the HaloPSA platform and team

Quickfire Q&A Case Study with nGeneration

Customer

nGeneration

Industry

MSP

Customer Since

2017

In a sentence or two, tell us what your company does.

nGeneration provide IT services to the corporate UK hospitality and retail sectors. This includes a 365 day support hub and team of nationwide field engineers, project managers, staging centre, training and installation engineers. We also provide custom solutions that are hardware and/or software related.

Before you found HaloPSA, what problems were you facing?

  • Managing SLA timings for different customers was difficult and work flows were not readily available
  • Lack of integration with our customers systems led to re-punching, time delays and errors
  • Poor reporting for internal management use and ability to share with customers
  • The speed / resilience of our existing systems were out dated

Which features and integrations have you been using and why?

  • We use CRM integration – For direct customer integration of support calls
  •  We use the cloud based model – To enable remote working
  •  Automated Ticket logging via email

What are some of the ways HaloPSA has helped you?

  • Efficiency – savings on engineer efficiency with knowledge base templates ensuring site visits, that common standards are maintained
  • Providing and evidencing industry best SLA’s has facilitated winning new corporate customers in 2020
  • 10% of hardware calls remotely resolved, up form 5% saving cost of field visits
  • Reporting – KPI reporting has saved on internal staff costs from manual creating of management reporting

See more Customer Success Stories

Try HaloPSA free for 30 days.

Immediate Access. No Credit Card Required.

Try for free