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nGeneration centralises and improves service levels with HaloPSA

Increased revenue as a direct result of tracking billable items and time

Saved time by linking assets and contracts to tickets

Confidence in the HaloPSA platform and team

Quickfire Q&A Case Study with nGeneration

Customer

nGeneration

Industry

MSP

Customer Since

2017

In a sentence or two, tell us what your company does.


nGeneration provide IT services to the corporate UK hospitality and retail sectors. This includes a 365 day support hub and team of nationwide field engineers, project managers, staging centre, training and installation engineers. We also provide custom solutions that are hardware and/or software related.

Before you found HaloPSA, what problems were you facing?


  • Managing SLA timings for different customers was difficult and work flows were not readily available.
  • Lack of integration with our customers systems led to re-punching, time delays and errors.
  • Poor reporting for internal management use and ability to share with customers.
  • The speed / resilience of our existing systems were out dated.

Which features and integrations have you been using and why?


  • We use CRM integration – For direct customer integration of support calls.
  •  We use the cloud based model – To enable remote working.
  •  Automated Ticket logging via email

What are some of the ways HaloPSA has helped you?


  • Efficiency – savings on engineer efficiency with knowledge base templates ensuring site visits, that common standards are maintained.
  • Providing and evidencing industry best SLA’s has facilitated winning new corporate customers in 2020.
  • 10% of hardware calls remotely resolved, up form 5% saving cost of field visits
  • Reporting – KPI reporting has saved on internal staff costs from manual creating of management reporting

See more Customer Success Stories

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