How Enhanced reduced average resolution times and improved customer satisfaction with HaloPSA
Reduced average resolution times
Improved customer satisfaction
Growing with excellent in-house support
Customer
Enhanced
Industry
MSP
Customer Since
2019
In a sentence or two, tell us what your company does.
At Enhanced, we use our experience and industry knowledge to help companies reach their potential through IT. We deliver Microsoft IT systems & services that help support faster business growth. We get to know our clients, their businesses and ambitions in order to recommend tailored solutions, implement changes and provide award winning support.
We believe our clients choose and recommend us because of our dedication to supplying the right solutions and backing them up with exceptional customer service.
We carefully select and develop our portfolio of products, so that we always offer the best in the industry from trusted partners. Equally important to us and our clients is having a workforce of skilled professionals. We’re proud that customers say what makes Enhanced really stand out is its people.
Before you found our solution, what problems were you facing? In other words, what led you to try our product?
Our old ticket system was slow, difficult to use and did not provide the features that we were looking for to enable us to deliver the client experience that we strive to deliver.
Which features and integrations have you been using and why?
In terms of integrations, we are currently using N-able and Azure AD, and in terms of features, we use Asset management and the knowledge base. Going forwards, we would like to make use of the new mobile phone app as well as the LogMeIn Rescue and Exchange calendar integrations.
What are some of the concrete ways the tool has helped you?
HaloPSA has helped us to reduce our average resolution time and improve our customer satisfaction. It has made my support team more efficient through ease of use and a big win for us is the deployment of the customer support portal.
Would you recommend HaloPSA and why?
I would 100% recommend HaloPSA. I consider Halo to be the best PSA tool that I have used in my 11 years of IT support and Management. The support from the Halo team is always really good and the continuous introduction of new features is fantastic.
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