About

TechPulse is a US based MSP and VAR offering a variety of services since 2009. TechPulse specializes in helping other MSPs implement and master HaloPSA with guided implementation, automation, and customization.

We’ll Help You Harness HaloPSA

Need expert assistance deploying and managing HaloPSA?

TechPulse is an authorized 3rd-party implementer of HaloPSA. Our team follows a carefully developed implementation plan that ensures the process meets your needs and adheres to your preferred
schedule.

Over the course of the implementation, our experts will train your team to fully harness the capabilities of HaloPSA. When you formally cutover to HaloPSA, we’ll provide live support, as well as offer check-ins after the fact to ensure the new system is working as expected.

How We Implement HaloPSA

Fact Finding & Introductions

We started by getting to know your company. By carefully assessing the work you engage in every day, we can better match your needs to the capabilities offered by HaloPSA.

Process Coaching

In situations where essential documentation and information for swift HaloPSA deployment are lacking, our guided implementation offers process coaching services to assist. This support focuses exclusively on HaloPSA-related issues, facilitating an efficient move to the next step of implementation. However, please note that while our process coaching service is comprehensive in relation to HaloPSA, it does not extend to business coaching areas such as accounting, tax, or finance. For guidance in these domains, we recommend seeking expertise from our partner at Pax8 Academy
(formerly Sea Level Ops).

Guided Implementation—Our Turnkey HaloPSA Offering

Our comprehensive guided implementation service offering includes up to 20 hours of expert guidance, which spans across all crucial phases – implementation, go-live support, and subsequent adjustments. Our goal is to ensure a successful HaloPSA implementation, a smooth transition on your ‘Go Live’ day, and provide the necessary assistance to help you complete your first invoicing cycle successfully.

For the implementation phase, our expert will guide your team through deployment and training sessions. This accounts for a major part of the total service time, designed to be scheduled flexibly according to your convenience and timeline.

Go Live Support

On your ‘Go Live’ day, we assure additional support from our implementation expert to help you navigate any complexities.

Post go-live, we continue our partnership with ongoing check-ins, including additional adjustments and tweaks to your HaloPSA environment in the four weeks after your cutover. This comprehensive approach ensures you gain the maximum value from your HaloPSA deployment and ensures you can complete at least one invoicing cycle successfully.

Pre-Purchased Block Hours

We offer a flexible service arrangement through our pre-purchased block hours, designed to cater to a variety of your needs, from scripting and automation to
consulting and HaloPSA implementation. This versatile service enables you to use
the hours as per your business requirements, ensuring you receive targeted support where you need it most. Please note that these pre-purchased hours are valid for 90 days from the date of purchase, promoting timely utilization of our expert resources for your utmost benefit. Our aim is to provide a customized, efficient, and beneficial partnership that supports your business’ continual growth and effectiveness.

Guided Implementation Value Adds

Discord and Peer Group Access – Access to the TechPulse Pro Services Discord. Interact with our implementation experts and connect with other implementation clients to share ideas or content. Exclusive content from TechPulse and pre-release beta software is free for Peer Group Members.

Templates and Accelerators – We’ve done this a bunch. We have templates, stock data, and other resources we can utilize to accelerate your implementation. Things like Ticket Categories, Resolution Categories, Email Templates, and Board/Workflow Diagrams are included with fully guided implementation.

Personalized Implementation and Technical Coaching – Our expert coaches you not just through HaloPSA implementation, but through shoring up the technical processes and resources that HaloPSA draws from. We see how many MSPs are doing things and we know what does and doesn’t work. Over 50% of implementation clients continue to engage with us separately after implementation for this continued coaching.

Start Your Journey To HaloPSA Today

Ready to make the switch to HaloPSA? TechPulse will take the guesswork out of the process.

Contact Us

Email: proservices@techpulse.com

Phone: +1 800-656-3144

Website: techpulse.com/halopsa-implementation

Address: 208 Centre Sarcelle Blvd Ste 200 Youngsville, LA 70592

Services

• Consulting, Training & Guided Implementation
• Process Coaching in partnership with Pax8 Academy (formerly SeaLevel Operations)
• Advanced Automation, Scripting, and 3^rd Party Integration
• Custom development
• Hardware and Software Procurement

Languages we support

• English

Regions we serve

• Europe
• North America / South America
• Australia and New Zealand
• South Korea
• Philippines
• Singapore