Integrate GoTo with PSA Software

GoTo facilitates seamless remote connectivity, empowering support teams to swiftly address issues across various platforms and devices. With both attended and unattended remote support options, coupled with stringent authentication protocols and direct-PC connections, GoTo ensures efficient and secure troubleshooting experiences.

Track activity for audit purposes effortlessly with GoTo. Session recordings can be uploaded directly to the PSA software or accessible via clickable links, enabling comprehensive review and analysis.

Efficiently manage billable hours with GoTo’s per-minute tracking feature, ensuring accurate invoicing for remote support sessions.

Streamline operations by syncing ‘tech’ users and ‘customers/accounts’ from the PSA software to Resolve. This includes sub-accounts or visual separation capabilities, allowing MSPs to manage and track activity effectively.

Maintain consistency and efficiency by syncing permissions and role assignments from the PSA software to Resolve. Ensure that agent assignments to customers/accounts are accurately reflected, with ongoing synchronization to accommodate any changes over time.

For enhanced integration possibilities, consider bi-directional asset integration, enabling seamless data exchange and management between the PSA software and Resolve.

How the GoTo with PSA software integration is beneficial for you

• Click to connect from case/incident/ticket – both attended and unattended
• Track activity for audit purposes – upload session recordings with a link for review
• Track billable hours on a per-minute basis
• Sync tech users from PSA to Resolve
• Sync customers/accounts from PSA to Resolve
• Sync permissions and role assignments from PSA to Resolve

To find out about our other integrations available, visit our integration page.