Tier2Tickets Integration

Easily submit tickets directly into HaloPSA without passwords to remember, accounts to set up, or any technical know-how.

100,000+ people, from 50+ countries, trust HaloPSA to deliver their PSA software:

Perfect tickets, every time.

With Tier2Tickets, users quickly and easily submit their ticket directly into HaloPSA without passwords to remember, accounts to set up, or any technical know-how. While filling out their request, Tier2Tickets automatically packages up a real-time, self-diagnosing report including an instant replay of the user’s last 20 actions.

The result is a solid head-start for your technicians, improving first-touch resolution times with perfect documentation, better communication, and the ability to start a ticket without guesswork or losing time chasing end users.

Your clients will love it and it saves you operational costs at the same time.

• Easy for end Users: Triggered via hotkey, desktop icon, pinned to taskbar icon, or a branded USB Helpdesk Button.

• Saves Time: Automates end users by sending screenshots, error information, and device diagnostics with no training required. No more playing phone tag to fruitlessly get context and clarity on their problem or request.

• Closes Sales: When coupled with a Helpdesk Button, it’s a powerful sales tool end users love.

• Secure: Industry leading approach to data and account management. End-to-end encryption on all data, with auditing, retention, and 2FA authentication.

• Customizable: White-label ready for your own branding, custom scripts, and Automations to fit your stack and workflow.

• Powerful: Packed with features, supplement your process with a suite of amazing tools to help your technicians save time and communicate better, including push toast notifications and automatic toast notifications on ticket status change, Automations powered by our machine learning AI to give your users dynamic actions based on their selections and request, and more.

As a company that values rapid innovation, we appreciate how Halo has consistently shown their commitment to IT Support Professionals’ needs and requests, offering a powerful and flexible product based on community feedback. Now, with Tier2Tickets, Halo helpdesks can solve tickets faster, communicate better, and win clients at the press of a button.