Service Catalogue Ready PSA Software – out of the box.

Present your service offering in an easy new way to transform your service delivery.

HaloPSA boasts a comprehensive service catalogue to facilitate both the creation of Service Requests by end-users, and the efficient handling of all Service Requests through automation. These are fully configurable, though the system comes pre-configured with sensible suggestions of common Service Requests your end-users may wish to request. Out-of-the-box, this includes services for hardware, software and peripherals requests and an associated process for fulfilment of these:
 

• Services can be created and customised using drag and drop forms, allowing for the HaloPSA out-of-the-box catalogue to be made bespoke to your teams requirements. Automated approval processes can also be configured against any service, and each service can be pre-configured to go to a specific team or queue, and even a specific agent.

• The HaloPSA service catalogue also facilitates the restriction of services to different end-users, or groups of end-users. This can be efficiently achieved with our service level access functionality, allowing you to assign end-users and services levels of access with a number-based system. This ensures end-users can only see services of their level or up and are therefore relevant to them and facilitates a simple end-user request submission process. There is no limit on the number of services in your catalogue or on the service categories to organise these efficiently.

• Services can also be monitored using the HaloPSA Event Management module. This allows for the tracking of the availability of a service using monitoring tools, such as SCOM, and is facilitated by the ingestion of monitoring emails. These are processed by HaloPSA to automatically update the service status of the relevant service and track its history too. New requests can be raised when a service fails, allowing your team to track the actions taken to restore the service to operational status.