ORBIT24, HaloPSA’s inaugural event, was packed with exciting news and innovations designed to supercharge MSP growth and operations. If you didn’t catch the live event, don’t worry—we’ve got you covered.
HaloPSA welcomed partners and customers to McLaren Technology Centre for its first conference, ORBIT24. Before a range of seminars and masterclasses hosted by friends of HaloPSA, the senior team led a company keynote to delve into the latest advancements that are bringing HaloPSA into a new chapter.
Introducing HaloPSA Gravity
HaloPSA Gravity is an initiative aimed at empowering MSPs with the knowledge and tools to grow their businesses. We will host a series of quarterly workshops across the UK, focusing on core topics that matter most to MSPs—whether you’re scaling up, planning an acquisition, or seeking to add more value for your clients. These workshops will be delivered by our extensive partner network and will provide actionable insights on how MSPs can increase profitability, enhance service offerings, and navigate industry challenges.
While Halo Gravity will launch in the UK, our long-term goal is to expand these workshops globally. Regardless of your MSPs size or location, Halo Gravity is designed to support you at every stage of your business journey.
Automating Telecom Services Procurement
Telecom services are becoming a vital part of many MSP offerings, but they’ve often been difficult to manage effectively. That’s why we’re thrilled to announce Halo’s full automation of telecom service procurement. Through partnerships with AT&T for North America and Vorboss for the EMEA region, MSPs can now automate the entire process—from quoting and signing contracts to managing telecom services, all within HaloPSA.
For MSPs operating in the telecom space, this is a game changer. By integrating telecom services into a single toolset, MSPs can streamline telecom quotes, automatically generate contracts, and create comprehensive invoices for their clients. This seamless workflow removes the manual burden from telecom service management, enabling you to focus on delivering value rather than managing complex back-end processes.
AI-Powered Report Analytics
AI is transforming the way businesses operate, and we’re bringing that power to MSPs. We’re proud to introduce AI-powered report analytics to HaloPSA, giving our customers the ability to extract deeper insights from their data. Leveraging the OpenAI API, MSPs can now take any report, load it into Halo, and allow AI to analyse the data—offering recommendations to improve key metrics like SLA response times and profitability.
The best part? This feature will be available at no additional cost to all HaloPSA customers. Our AI tools are designed to be highly customisable, allowing users to tailor automation to their needs. Whether you’re looking to optimise workflows or discover new opportunities for growth, Halo’s AI functionality is here to guide you.
A New Partnership with NinjaOne
We’re excited to announce a new strategic partnership with NinjaOne®, bringing together the best-of-breed tools for MSPs into a single solution. MSPs can now access market-leading software and advanced integration, all through a single subscription. This means MSPs no longer need to worry about piecing together separate services or handling multiple vendors—everything you need is now available in one place, at a cost-effective price.
This partnership was born out of demand from the world’s top MSPs, who want best-in-class tools with seamless integration. Together, HaloPSA and NinjaOne are making it easier than ever for MSPs to access the technology they need to deliver exceptional service, while also driving profitability through automation and efficiency.
For more information, get in touch with NinjaOne here.
“We’ve always found that great products win in the MSP space. MSPs have more complicated use cases even than many enterprise buyers. And so what we see is great products, great support, and great price are really critical to every MSP. And so we have an ecosystem approach at Ninja. We partner with market leading security solutions. We have our own solutions. And then as of today, we now can sell HaloPSA as part of our procurement services. So giving you the single pane, single source billing support and community that we have together so that MSPs can buy all the solutions they need that are market leading, not just the cheapest, in one place, making Ninja and Halo partners together much more successful.”
Pete Bretton
Vice President of Product Strategy at NinjaOne
HaloPSA: Committed to Your Success
At HaloPSA, we’re always looking for new ways to help MSPs succeed. These announcements are a testament to our dedication to continuous innovation and customer-focused development. Whether you’re looking to automate telecom services, gain deeper insights through AI, or access the best tools on the market, HaloPSA is here to support your business every step of the way.
About HaloPSA
Originally founded in 1994, Halo Service Solutions has gone through a complete rebrand in 2019 and launched an innovative suite of products that are changing the way IT services are delivered globally. Our cloud and on-premise service platforms HaloITSM, used to provide Enterprise Service Management across all departments, and HaloPSA, used by IT Managed Service Providers, utilise the latest technologies to empower support teams across the globe.
Halo is a privately owned software company, building innovative service management platforms for digital-first businesses. Our dedicated team works across our product suite; developing, selling, supporting, managing, and implementing the platform all in-house.
With a growth rate of over 300% over the last 3 years, Halo has been named one of the fastest growing companies by the Financial Times (FT 1000: Fastest Growing Companies), and is trusted by over 125,000 teams in more than 75 countries.
To find out more information about future developments, look at our roadmap here.
If you’d like to speak to one of our team about specific features, or have any more specific questions, please contact your Customer Success Manager or feel free to contact us and we will get in touch as soon as possible.
